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Returns Policy
Returns – You may cancel the contract at any time up to the end of 14 Calender days after you receive the goods, providing the goods have not been fitted or modified in any way and providing they are returned with the original packaging and providing the goods are in a resalable condition. To cancel the contract you must contact the Supplier in writing by Email or Post. Please note that you will be responsible for the safe return of the goods at your own expense.
Goods returned as unsuitable will usually be changed for suitable ones, general returned goods are subject to a 15 – 20% restocking fee dependant on order value.
The goods must be returned to the registered address of the Supplier via a trackable means and within 14 days of cancelation. Once the goods have been returned or for orders not dispatched, the Supplier will refund you within 30 days. If you fail to return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
Instruction Manual
Alan Y. (verified owner) –
Excellent help and advice as usual
James Rothery (verified owner) –
Excellent fast service
Ken Robb (verified owner) –
I was very pleased to be able to order online (we actually arranged collection of the items because of the urgency of our requirement) but also found it very straightforward to talk to a knowledgeable sales person who was able to discuss our requirements
martyn lewis (verified owner) –
Perfect, fast delivery,
Nick A. (verified owner) –
Most helpful and knowledgable.
andrew fereday (verified owner) –
Quick delivery, Good price, always helpful if you need advice
Roger Bradford (verified owner) –
Very helpful advice given at the outset and very quick response to questions asked. Item was delivered quickly and it was straightforward to replace the old unit. I would have no hesitation in using Gates & Accessories again
John Watts (verified owner) –
Very helpful, good advice, thanks!
Timothy B. (verified owner) –
Great price and next day delivery. Thanks to the team at Gates & Accessories.