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Returns Policy
Returns – You may cancel the contract at any time up to the end of 14 Calender days after you receive the goods, providing the goods have not been fitted or modified in any way and providing they are returned with the original packaging and providing the goods are in a resalable condition. To cancel the contract you must contact the Supplier in writing by Email or Post. Please note that you will be responsible for the safe return of the goods at your own expense.
Goods returned as unsuitable will usually be changed for suitable ones, general returned goods are subject to a 15 – 20% restocking fee dependant on order value.
The goods must be returned to the registered address of the Supplier via a trackable means and within 14 days of cancelation. Once the goods have been returned or for orders not dispatched, the Supplier will refund you within 30 days. If you fail to return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
John Beirne (verified owner) –
Absolutely brilliant company to deal with. Original order received quickly. Purchased 2 springs, ended up only requiring 1 so returned the second in the post. Within an hour or two of them receiving the unused spring back, the refund had been processed – not often companies will refund so quickly! Highly recommended. John, on behalf of A6 Shutters